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One Inbox. Every Platform.
Manage all your customer conversations from one unified dashboard. Reply to DMs across Facebook, Instagram, X, LinkedIn, and more — tag, assign, and resolve without ever switching apps.
Everything You Need
A complete toolkit for managing conversations
A complete toolkit for managing conversations
Every feature you need to receive, organise, respond to, and track customer messages across all your social platforms.
Unified Inbox
Every message from every connected platform lands in a single, organised inbox. No more tab-hopping between Facebook, Instagram, X, LinkedIn, and more.
FacebookInstagramXLinkedInWhatsApp
Reply From the Dashboard
Send text and image replies without ever switching apps. Respond to customers on Instagram, Facebook, X, and more — all from one screen.
Search Conversations
Find any past conversation instantly by keyword, contact name, or date. Never lose track of an important customer exchange again.
Organise With Tags
Label and categorise conversations with custom tags — VIP customers, support tickets, sales leads, or anything that fits your workflow.
Archive Conversations
Keep your inbox tidy by archiving resolved conversations. They stay searchable and accessible whenever you need them.
Internal Notes
Add private team notes to any conversation. Share context, leave instructions, or flag issues — only your team sees them.
Export Conversations
Download full conversation histories as CSV or PDF for compliance, reporting, or record-keeping purposes.
Assign to Team Members
Route conversations to the right person on your team. Ensure every message gets handled by the best-qualified team member.
Simple Workflow
From message to resolution in three steps
From message to resolution in three steps
A streamlined inbox workflow that helps your team respond faster and stay organised.
01
Step01
Messages Flow In
Every DM, mention, and message from all your connected platforms arrives in your unified inbox automatically — no setup per platform needed.
Real-time syncAll platforms unifiedZero messages missedInstant notifications
02
Step02
Triage & Assign
Tag conversations, add internal notes, and assign them to the right team member. Priority messages surface automatically so nothing slips through.
Custom tagsTeam assignmentsPriority queueInternal notes
03
Step03
Reply & Resolve
Send replies with text, images, or AI-generated suggestions — all without leaving Conferte. Archive resolved conversations to keep your inbox clean.
AI reply suggestionsImage repliesOne-click archiveExport as PDF/CSV
Connected Platforms
Every conversation, one inbox
Every conversation, one inbox
Messages from all major social platforms flow into a single unified inbox — no more switching between apps.
X / Twitter
TikTok
Threads
AI-Powered
Reply smarter with AI suggestions
Reply smarter with AI suggestions
Conferte analyses your knowledge base and conversation history to generate context-aware reply suggestions. Accept, edit, or dismiss with one click — cutting response times without sacrificing quality.
Knowledge-base aware
AI references your FAQs, policies, and brand guidelines for accurate replies.
Conversation context
Suggestions consider the full thread, not just the latest message.
One-click send
Accept a suggestion with a single click or customise it before sending.
AI Reply Assistant
Context + tone matched automatically
Customer message
Hi, do you ship to Germany and how long does delivery usually take?
AI Draft • 96% confidenceBrand tone: Helpful
Absolutely. We deliver to Germany in 4-6 business days, and orders over EUR60 include free shipping. I can share tracked delivery options if you want.
Use Cases
Built for teams that talk to customers
Built for teams that talk to customers
From solo brands to enterprise support desks — manage every conversation without the chaos.
01
Use Case01
Customer Support Teams
Challenge
Customers reach out on many platforms; messages get lost across tabs.
Solution
Every message funnels into one inbox. Assign conversations to specialists, add internal notes for context, and use AI suggestions to reply in seconds.
60 % faster response timeZero missed messagesHigher CSAT scores
02
Use Case02
Social Media Managers
Challenge
Managing multiple brand accounts means juggling dozens of inboxes.
Solution
Switch between business profiles instantly. Tag conversations by campaign, archive completed threads, and export reports for clients.
All clients in one placeClean organised inboxEasy client reporting
03
Use Case03
E-commerce Brands
Challenge
Pre-sale questions and post-sale issues flooding DMs across every channel.
Solution
AI suggests answers from your knowledge base. Assign order-related queries to the right team. Search past conversations for returns or complaints.
Faster purchase decisionsLower return frictionScalable support
Ready When You Are
Ready to scale your direct message workflow?
Ready to scale your direct message workflow?
Unify every inbox, respond faster with AI, and keep your team aligned across all customer conversations.
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14-day free trial
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