Troubleshooting Connection Issues

Having trouble connecting your social accounts? Here are solutions to common problems.

"Account Already Connected"

This means the account is linked to another Conferte user. Solutions:

• Contact support to transfer the account
• Disconnect from the other account first

"Permission Denied"

The platform isn't granting necessary permissions:

Go to the platform's app settings

Remove Conferte from connected apps

Reconnect from Conferte

Ensure all permissions are approved

"Token Expired"

Social platform tokens expire periodically:

Go to Settings > Social Accounts

Find the affected account

Click "Reconnect"

Re-authorize the connection

Instagram Business Account Required

Instagram posting requires a Business or Creator account:

Open Instagram app

Go to Settings > Account

Switch to Professional Account

Choose Business or Creator

Reconnect in Conferte

Still Having Issues?

Contact [email protected] with:

• Your account email
• Platform you're connecting
• Screenshot of any error messages